Patient Surgical Guide Section 2

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Patient Surgical Guide Section 2



Although the hospital and the Barrow physicians accept most insurance, patients are advised to check with their insurance company before their visit to determine which hospital and professional diagnostic and treatment services will be covered. The ResourceLink staff can check the insurance information of a Barrow physician to determine if the specialist accepts a particular insurance. However, patients are advised to check with their treating physician’s office to verify insurance coverage. Patients who plan to receive elective services but who lack health insurance must make payment arrangements with the hospital and physician before treatment is provided. The physician's billing office provides the necessary forms and hospital contact information.

Contacting Patients in the Hospital

Family and friends can call the hospital 24 hours a day at (602) 406-3000 to reach a patient who has been admitted. Because of governmental regulations, information about a patient’s condition can be shared with no one but direct relations (i.e., spouse, sibling, parent, or child) or other legally designated individuals. Patients can contact friends and family by phone from their room or via the Care Pages e-mail system provided by the hospital. Care Pages is a virtual “gathering place” that provides emotional support, patient updates, pictures and messages using a personal and secure program that is web-based. Many patients choose to identify a contact person who can provide family and friends with updates about the patient's condition. Several locations in the hospital have wireless internet access for family members and visitors to use.

Tobacco-Free Campus

For the health and well being of its patients, visitors, and employees, St. Joseph's Hospital and Medical Center is proud to announce that it is a tobacco-free campus. As a national healthcare leader, St. Joseph's believes that it is important for the hospital to promote good healthcare practices. A tobacco-free environment follows the hospital's mission of delivering high-quality services while protecting patients, staff, and visitors from exposure to second-hand smoke. Tobacco use is not allowed in the hospital's buildings, grounds (including outdoor areas), parking areas, or walkways.

Visiting Guidelines and Hours

For most patient care areas, general visiting hours are from 8:30 a.m. to 8:30 p.m. Extended hours are available to immediate family. Visiting hours for the intensive care units are limited and vary. Priests, rabbis, and other members of the clergy are welcome to visit patients any time except when certain types of care or treatment are in progress. For further details about specific visiting hours and restrictions, call (602) 406-3000 and ask the hospital operator to connect you to the nurse's station of the area that you wish to visit.

Children may visit patients but must be accompanied by and remain with an adult at all times. Patient care areas such as intensive case units have age-related visitor restrictions.

Cafeteria hours are:
6:15 a.m. - 9:30 a.m.
10:30 a.m. - 3:00 p.m.
4:30 p.m. - 8:30 p.m.
(Tuesday - Saturday 1:30 a.m. - 4:30 a.m.)

Patient Safety

In the interest of safety for our patients, anyone who has symptoms of a cold, including a runny nose, fever, sneezing, and coughing, should not visit hospitalized patients. If you wish to visit a patient while you have a respiratory illness, you are requested to discuss with the caregiver actions to reduce the risk to the hospitalized patient (hand hygiene and wearing a mask).


Concierge Services

We've all wished for more hours in a day. Now, St. Joseph's Hospital and Medical Center offers employees, visitors and patients the next best thing, a personal concierge service.

St. Joseph's is the first hospital in the Phoenix area to offer a full range of concierge services. Available for business and personal use, the concierge provides services that range from gift recommendations or notary services to coordinating travel or planning parties.

Use of the concierge is free; however, the user is responsible for the cost of products or services purchased. For example, while there is no cost for customized gift recommendations, the customer must pay for the gift itself.

The concierge is located at the information desk just inside the main hospital entrance. The desk is staffed Monday through Friday from 7 a.m. until 5 p.m.

Employees and visitors who are unable to stop by the concierge in person can still take advantage of the service 24 hours a day, seven days a week by calling (602)-406-4949, by sending an e-mail to, or by visiting the Les Concierges website.


International Patient Program

The International Patient Program is committed to making your treatment at St. Joseph’s Hospital and Medical Center and Barrow Neurological Institute® as easy and stress-free as possible. While we offer significant expertise in neurology and neurosurgery, including Gamma Knife and CyberKnife radiosurgery treatment, we respect and value medical expertise in other parts of the world.

When a medical issue requires you to travel far from home, you might feel overwhelmed. Our first priority is to take away your stress—to go beyond your expectations to ensure that you and your family are comfortable and relaxed—so you can focus on your treatment and recovery. St. Joseph’s International Patient Program provides the highest level of service in a compassionate, discreet and respectful environment. The international team will serve as your personal guide to St. Joseph’s world-class medicine.

During your stay at St. Joseph’s, we will seamlessly blend your medical needs, individual preferences and cultural, linguistic and religious expectations into a tailored experience that makes St. Joseph’s feel as close to home as possible. Our team is here to help you before, during and after your treatment.

Our team can help you:

  • schedule clinic appointments and diagnostic tests
  • make hotel or lodging arrangements
  • assist with hospital admission and insurance verification
  • assist with financial estimates and payments
  • communicate with hospital physicians and staff before and after your stay
  • find a local worship/religious center

Patient Relations

We want our patients to be satisfied during their stay at St. Joseph's. If you have any concerns regarding your care, please speak with the nurse manager or contact Patient Relations at (602) 406-6226.

> Section 3: Day of Surgery

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Barrow Neurological Institute
350 W. Thomas Road
Phoenix, AZ 85013
(602) 406-3000